All of our Fine Art Urns are covered by our 100% Satisfaction Guarantee. No hidden fees! If you are not satisfied, just call us! We’ll assist you in the return process.
is straight forward.
We know that choosing an urn is an intensely personal and often difficult decision. We intend that the quality of our hand-crafted cremation urns will meet or exceed your expectations. If you are dissatisfied for any reason, return the urn to us in its original condition within 5 days of your receipt.
Your choice! We will exchange it or completely refund your money (less shipping).
Simply call our support line Toll FREE at (888) 673-5392 or at (919) 357-5054 or send an email to Liz@finearturns.com
We will provide you with an approval email, then follow these EASY steps:
- Due to the delicate and valuable nature of our Fine Art Urns, we require that you return it to us in the original packaging (unless the package’s condition is not suitable for a safe return back to us).
- Please include the Packing Slip.
- We also strongly suggest that you purchase shipping insurance just in case damage does occur in transit. The urn is your responsibility until we receive it back in our studio in undamaged condition.
Refunds and exchanges are processed upon the safe receipt of the urn in our studio. We regret that customized urns cannot be returned. Naturally, urns that have been filled are not returnable. They may be enjoyed as fine art complements to any décor for many years to come and a lasting memento of your loved one. SHIPPING ERRORS
On the rare occasion of an error in shipping we first determine how the error was made. If we made the error we will re-ship the urn expedited or refund your money, whichever you choose. If the error was on your part (i.e., incorrect shipping address, omitted apartment number, incorrect zip code, phone number, etc) we cannot provide a refund. We can, however, re-ship once additional shipping payment is made.
WE MUST BE NOTIFIED OF A DAMAGED ITEM WITHIN 24 HOURS OF DELIVERY. You are required to keep all of the packaging materials for inspection by the delivery company.
We will gladly replace the urn damaged in shipment with another of equal value. PRIVACY
We invite your comments and questions. Please contact us by e-mail Liz@finearturns.com
or OR call Call us Us Toll FREE 888-673-5392 or at 919-357-5054 ( Mon- Fri 9AM till 5PM Eastern Time).